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Return & Refund Policy

Thank you for shopping at BioMitra.in.

We value your decision to shop with us at BioMitra.in. We understand that sometimes a product may not meet your expectations, and we are committed to ensuring your satisfaction. Here’s how we can assist you if you’re considering a return or exchange:

Return and Exchange Period

You have 20 days from the date of your original purchase to decide if the product is right for you. We believe this period allows you sufficient time to use and evaluate your purchase, ensuring it meets your needs.

Easy Returns and Exchanges

  • Returns for a Refund: If you are not completely satisfied with your purchase, you can return it for a refund. Please ensure that the product is in the same condition you received it in, unused and with the original packaging intact. This ensures a smooth process for issuing your refund.
  • Exchanging a Product: If you prefer to exchange the product you purchased for another item, whether it’s a different size, color, or entirely different item, we’re here to help facilitate this. Exchanges are subject to item availability.

How to Initiate a Return or Exchange

  1. Contact Us: Reach out to our customer service team via email mentioned below to start the return or exchange process. We will guide you through the steps and provide all necessary information, including where to send the items back.
  2. Prepare the Package: Securely pack the items in the original packaging, including any accessories, tags, and manuals that came with the product.
  3. Ship It Back to Us: Once your return is authorized, ship the product back to us using the address provided. We recommend using a trackable shipping service to ensure the safe return of your product.

Refund Processing

Upon receipt of the returned item, we will inspect the product and notify you of the status of your refund. If approved, your original method of payment will be credited. Please note that it may take 5 to 10 working days for your bank or credit card company to process and post the refund once approved.

We’re Here to Help

If you have any questions about your specific return or exchange, or need further assistance, our customer service team is eager to help. We aim to make your experience with Bio Mitra as enjoyable and hassle-free as possible.

Conditions for Returns

To be eligible for a return, please make sure that:

  • The product was purchased in the last 20 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

Obtaining a Return Merchandise Number (RMN)

To obtain a RMN, contact us:

Shipping Returns

At Bio Mitra, we understand that sometimes a product may not fully meet your expectations, and you might choose to return it. We want to make the return process as smooth as possible for you. Here are the steps and guidelines for shipping returns:

Responsibility for Return Shipping

Please note that as the customer, you are responsible for covering the costs associated with returning your product(s) to us. This includes any shipping fees and the risk of loss or damage to the product while in transit back to Bio Mitra.

Return Address

To return your product, please send it to:

Bio Mitra
372 G, Cheruthuruthil, Chennaravelil Road, Arayankavu
Kulayettikara P.O.
Ernakulam

Ensure that the item is packaged securely to prevent any damage during transit.

Recommended Shipping Method

To ensure that your return is handled efficiently and to avoid any potential issues with lost or damaged goods, we strongly recommend using an insured and trackable mail service. Tracking your return allows both you and Bio Mitra to follow your package’s journey back to us and confirms its arrival at our facilities.

Refund Eligibility

We wish to remind you that we are unable to issue a refund without the actual receipt of the product at our return address, or without proof that the return delivery was received by our returns department. This policy is in place to ensure the fairness and integrity of our returns process.

Need Assistance?

If you have any questions about returning your product, or if you require assistance with the process, please do not hesitate to contact our customer service team. We are here to help make your experience as easy and straightforward as possible.

Gifts

If the product was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the product wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: