Thank you for visiting and shopping at BioMitra.in. The following terms and conditions constitute our Shipping Policy.
Shipment Processing Times
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping Charges
At Bio Mitra, we strive to make the purchasing process as transparent and straightforward as possible. Shipping charges vary depending on the size and weight of your order as well as the shipping destination. To ensure clarity and prevent any surprises at checkout, all shipping fees will be calculated and shown during the checkout process. This way, you can review the shipping costs before finalizing your purchase.
Delivery Estimates
We offer two shipping options to meet the needs of our customers:
- Standard Shipping: Estimated delivery time is between 5 to 12 business days. This option is ideal for customers who prefer a cost-effective shipping solution without an urgent need for their products.
- Expedited Shipping: Available only in specific locations within Kerala, expedited shipping is designed for customers who need their products quickly. The estimated delivery time for this service is between 1 to 4 business days. Please note that the availability of expedited shipping can vary depending on the exact location within Kerala and the nature of the product being shipped.
Understanding Delivery Times
Delivery times are estimates and begin from the date of shipping, rather than the date of order. These estimates are based on normal circumstances and are not a guarantee of delivery times.
Processing Time: In addition to shipping times, please allow 2-3 business days for order processing. This is the time it takes for your order to be picked, packed, and prepared for shipping.
Potential Delivery Delays
While we strive to maintain the reliability of our delivery estimates, occasional delays can occur due to various factors including weather conditions, logistical delays, or unexpected increases in demand. We will do our best to keep you updated on the status of your order and provide timely notifications should any delays arise.
Should you require specific details about the shipping and delivery process, or need assistance with a current order, please feel free to contact our customer service team. We are here to help ensure your shopping experience is as smooth and satisfying as possible.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Bio Mitra is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Bio Mitra is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside India.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. Please refer to our Return Policy.